Frequently Asked Questions

Everything you need to know about your Dico Copenhagen experience.

Where does Dico Copenhagen ship from?

All orders are processed and shipped directly from our warehouse in Copenhagen, Denmark, ensuring authentic Scandinavian quality and care.

What is your return policy for footwear?

We offer a 14-day return policy from the day you receive your order. Items must be returned in their original condition, unworn, and in the original shoebox.

How do I find the right size?

Dico Copenhagen shoes generally run true to size. We provide a detailed size guide on each product page to help you compare European, UK, and US sizing.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and MobilePay for our Danish customers.

How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to follow your parcel's journey.

Are your leather products sustainably sourced?

Yes, we prioritize high-quality leather sourced from European tanneries that adhere to strict environmental standards and ethical production practices.